Your Privacy Matters
At TruckTalk, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information.
Last Updated: November 20, 2025
Overview
This Privacy Policy describes how TruckTalk by Erzy Inc. ("we," "us," or "our") collects, uses, and shares your personal information when you use our AI-powered logistics platform and related services.
By using TruckTalk, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at info@trucktalk.io.
Information We Collect
Account Information
When you create a TruckTalk account, we collect your name, email address, company name, phone number, and billing information.
Usage Data
We automatically collect information about how you interact with our platform, including device information, IP address, browser type, and usage patterns.
Fleet and Operational Data
To provide our services, we collect and process data about your fleet operations, including vehicle information, driver details, route data, and shipment information.
Communication Data
We collect data from your communications with drivers, customers, and our support team through our platform.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve TruckTalk's services, including AI-powered features, analytics, and automation tools.
Communication
We may send you service updates, security alerts, and administrative messages. With your consent, we'll also send marketing communications.
Analytics and Improvement
We analyze usage patterns to improve our platform, develop new features, and enhance user experience.
Security and Compliance
We use your data to maintain security, prevent fraud, and comply with legal obligations.
Information Sharing
Service Providers
We share data with trusted third-party service providers who help us operate our platform, including cloud hosting, payment processing, and analytics services.
Business Partners
With your consent, we may share data with integration partners to provide enhanced functionality.
Legal Requirements
We may disclose information when required by law, legal process, or to protect our rights and the safety of our users.
Business Transfers
If TruckTalk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
Security Measures
We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your data.
Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time.
Breach Notification
In the event of a data breach, we will notify affected users promptly in accordance with applicable laws.
Your Privacy Rights
You have control over your personal data. Here's what you can do:
Access and Portability
Request access to your personal data and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request deletion of your personal data, subject to legal retention requirements.
Opt-Out
Opt out of marketing communications and certain data processing activities.
Data Processing Restriction
Request restriction of how we process your personal data in certain circumstances.
Object to Processing
Object to processing of your personal data for direct marketing or other purposes.
To exercise any of these rights, please contact us at:
info@trucktalk.ioCookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
Types of Cookies We Use
- •Essential Cookies: Required for the platform to function properly
- •Analytics Cookies: Help us understand how users interact with our platform
- •Preference Cookies: Remember your settings and preferences
- •Marketing Cookies: Used to deliver relevant advertisements (with your consent)
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact your ability to use some features of our platform.
Third-Party Services
TruckTalk integrates with various third-party services to provide enhanced functionality. These services have their own privacy policies:
Cloud Infrastructure
We use secure cloud services to host and process your data with enterprise-grade security.
Payment Processing
Payment information is processed securely through PCI-compliant payment processors.
Analytics Providers
We use analytics tools to understand platform usage and improve our services.
Children's Privacy
TruckTalk is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@trucktalk.io.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- •Posting the updated policy on our website with a new "Last Updated" date
- •Sending you an email notification if the changes are significant
- •Displaying a prominent notice on our platform
Your continued use of TruckTalk after any changes indicates your acceptance of the updated Privacy Policy.
Questions About Your Privacy?
We're here to help. Contact our privacy team with any questions or concerns.
Email Us
info@trucktalk.ioLegal Address
Erzy Inc.
TruckTalk Privacy Team
For general inquiries, visit our Contact Page or review our Terms of Service